http://finance.groups.yahoo.com/group/Apropos-List/ Apropos Users Group Wed, 08 Jul 2009 16:04:29 GMT MKratzer@... http://finance.groups.yahoo.com/group/Apropos-List/message/963 http://finance.groups.yahoo.com/group/Apropos-List/message/963 I will be out of the office starting 07/06/2009 and will not return until 07/13/2009. Wed, 08 Jul 2009 15:24:17 GMT Candice Shine http://finance.groups.yahoo.com/group/Apropos-List/message/962 http://finance.groups.yahoo.com/group/Apropos-List/message/962 Carlos, Great idea and thank you for sharing. I can see where this would be a great benefit to our agents. I'll create one right away! Candice Shine Wed, 08 Jul 2009 15:09:28 GMT Alonso, Carlos http://finance.groups.yahoo.com/group/Apropos-List/message/961 http://finance.groups.yahoo.com/group/Apropos-List/message/961 Hi Candice, We created one to use in the event that a customer became unresponsive during a chat. We wanted to avoid a situation where our reps were keeping a Tue, 07 Jul 2009 18:27:22 GMT Candice Shine http://finance.groups.yahoo.com/group/Apropos-List/message/960 http://finance.groups.yahoo.com/group/Apropos-List/message/960 As we prepare to roll out Web Chat I am creating the Response Libraries for our agents. Yippee! I wondered how many Apropos/Syntellect administrators have Thu, 18 Jun 2009 13:45:48 GMT ndeppe@... http://finance.groups.yahoo.com/group/Apropos-List/message/959 http://finance.groups.yahoo.com/group/Apropos-List/message/959 Has anyone successfully implemented a screen pop with Siebel 8? I'm wondering if anyone could suggest a method of doing so. We are currently doing a screen Mon, 15 Jun 2009 12:31:38 GMT Jimmy Buffett http://finance.groups.yahoo.com/group/Apropos-List/message/958 http://finance.groups.yahoo.com/group/Apropos-List/message/958 Event Publisher is a real-time XML data stream for everything that is occurring in the APRS system.  You can easily capture the stream and write an Mon, 15 Jun 2009 12:28:58 GMT SaGE_DeVille http://finance.groups.yahoo.com/group/Apropos-List/message/957 http://finance.groups.yahoo.com/group/Apropos-List/message/957 Anyone know of a way to pull real time call stats from SQL or the Apropos running DB? I'd like to be able to create a Vista Gadget that can take a Mon, 08 Jun 2009 20:35:32 GMT Candice Shine http://finance.groups.yahoo.com/group/Apropos-List/message/956 http://finance.groups.yahoo.com/group/Apropos-List/message/956 The only problem that I see with this (Work Group permissions) is that you don't know what queue they are in until they are on a call and I believe he wanted Mon, 08 Jun 2009 19:16:54 GMT bryanmaynard@... http://finance.groups.yahoo.com/group/Apropos-List/message/955 http://finance.groups.yahoo.com/group/Apropos-List/message/955 If said user has access via workgroup permissions to see all of the users in question, selecting the "all users" option in the agent viewer should show all Mon, 08 Jun 2009 19:02:25 GMT Jimmy Buffett http://finance.groups.yahoo.com/group/Apropos-List/message/954 http://finance.groups.yahoo.com/group/Apropos-List/message/954 I know Apropos had something called AgentState Viewer.  Used to show all the agents for a given workgroup.  I'm sure it could be customized for Mon, 08 Jun 2009 18:57:52 GMT calvin francart http://finance.groups.yahoo.com/group/Apropos-List/message/953 http://finance.groups.yahoo.com/group/Apropos-List/message/953 Hi, I have a user who has asked for an enhancement to the ResMan display - he wants to be able to see (in real time) the status of all agents in all queues, Wed, 03 Jun 2009 07:19:36 GMT Ashley Buchalter http://finance.groups.yahoo.com/group/Apropos-List/message/952 http://finance.groups.yahoo.com/group/Apropos-List/message/952 Hi Amier Thanks for coming back to me. I've done it straight in VB script but I want to get away from having to go through the extra step of a VBA Server. Kind Tue, 02 Jun 2009 23:44:01 GMT amier_ph@... http://finance.groups.yahoo.com/group/Apropos-List/message/951 http://finance.groups.yahoo.com/group/Apropos-List/message/951 Hi Ashley. I tried using TCL before with no success. What I did is wrap it up in .NET framework and then packaged it as win32 dll which can be loaded from the Tue, 02 Jun 2009 21:31:24 GMT ashley_pulse http://finance.groups.yahoo.com/group/Apropos-List/message/950 http://finance.groups.yahoo.com/group/Apropos-List/message/950 Hi All Has anyone done an integration between Apropos V6.5.1 and the Siemens Hipath 4000 (Eurpean version) using the DSE card with Optiset phone set emulation Mon, 01 Jun 2009 14:27:40 GMT ashley_pulse http://finance.groups.yahoo.com/group/Apropos-List/message/949 http://finance.groups.yahoo.com/group/Apropos-List/message/949 Hi All Has anyone tried to call a webservice from tcl? If so, please could you post the sample code and libraries you used. Thank you Kind regards Ashley