cmmi_process_improvement at Yahoo! Groups

Re: Suggest KPI for quality group

Rommy — Wed, 10 Feb 2010 06:24:21 GMT

... I actually discussed this with my team, similar to bug which has severity and priority attributes, the same can be applied to Non Compliance. NC can be

Re: Suggest KPI for quality group

EDWARD F WELLER III — Wed, 10 Feb 2010 05:54:02 GMT

When setting up any measure that is input to evaluation or decision making, it is useful to check what happens when the numerator or denominator get very small

Product Vision and Product Roadmap

vibhanshu2 — Wed, 10 Feb 2010 05:51:03 GMT

Dear All, i have a query Is the Product/ System Solution Vision and the Product/ System Solution roadmap is one of the saem thing? and which comes first

Re: Suggest KPI for quality group

Heather Oppenheimer — Wed, 10 Feb 2010 04:13:03 GMT

Hi Prashant, I think what Pat was suggesting (in his inimitable way) is that KPIs should be based on process value. Yes, you can certainly measure inputs and

Re: Suggest KPI for quality group

Peter — Wed, 10 Feb 2010 04:11:09 GMT

The KPI should be based on the value you expect to get out of the team. If the quality group is responsible for auditing, you can require a certain number of

Re: Suggest KPI for quality group

Rommy — Wed, 10 Feb 2010 04:10:50 GMT

Thanks for the inputs Prashant. They're very helpful. regards, Rommy

Re: Suggest KPI for quality group

Anton Evers — Wed, 10 Feb 2010 04:04:26 GMT

Pat, I agree with your quote "What gets measured gets manipulated!", but especially when there is a reward connected to it. If you just use measurements to

Re: Suggest KPI for quality group

Rommy — Tue, 09 Feb 2010 07:52:59 GMT

Thanks Pat! You're right :-)

Re: Suggest KPI for quality group

prashant.swaroop@... — Tue, 09 Feb 2010 07:52:37 GMT

All, I am not sure if I got the original question right. KPI should be based on the key process activity –input and outputs. For Audits and Process

Re: Suggest KPI for quality group

Patrick OToole — Tue, 09 Feb 2010 05:49:26 GMT

Jeff, Unfortunately, that would be deemed a major weakness against PPQA GP2.5 and would likely prevent the organization from achieving ML2. Knowing how to use

Re: Suggest KPI for quality group

Patrick OToole — Tue, 09 Feb 2010 05:46:15 GMT

Rommy, A quote often attributed to Peter Drucker is, "What gets measured gets done!" A quote often attributed to Pat O'Toole is, "What gets measured gets

Re: Suggest KPI for quality group

Rommy — Tue, 09 Feb 2010 05:19:11 GMT

Pat and Jeff, thanks for the suggestion. Quality Group Call Ratio looks like a good one. regards, Rommy

Re: Suggest KPI for quality group

Jeffrey Dalton — Tue, 09 Feb 2010 02:01:50 GMT

Rommy, How about: all of them! Jeff ... From: Patrick OToole Subject: Re: [CMMi Process Improvement] Suggest KPI for quality group

Re: Suggest KPI for quality group

Patrick OToole — Mon, 08 Feb 2010 13:27:40 GMT

Rommy, Try this on for size - the should be 1.25 or higher. The denominator of the is the number of

Re: When to choose SVC vs DEV?

Mike Phillips — Mon, 08 Feb 2010 12:59:43 GMT

Ed, These are excellent questions that, in my view, cannot be easily answered by "the SEI." Eileen Forrester has shared that at least one organization chose to