http://groups.yahoo.com/group/crm-devel/ Neil Krey's CRM Developers Forum Fri, 06 Nov 2009 14:49:56 GMT DelexNKT http://groups.yahoo.com/group/crm-devel/message/10813 http://groups.yahoo.com/group/crm-devel/message/10813 Some people just have way too much time on their hands. :-) Jeff ... From: jwiley@... To: crm-devel@yahoogroups.com Sent: Friday, November 06, 2009 Fri, 06 Nov 2009 14:12:02 GMT jwiley@... http://groups.yahoo.com/group/crm-devel/message/10812 http://groups.yahoo.com/group/crm-devel/message/10812 http://www.thefump.com/embedded_player.swf?fumpID=1236 Fri, 06 Nov 2009 05:31:51 GMT J.Marques Mira http://groups.yahoo.com/group/crm-devel/message/10811 http://groups.yahoo.com/group/crm-devel/message/10811 Greetings: Having followed this event and the groups inputs I would like just to say what' happen to Just Culture. Surely the company wants to encourage Fri, 06 Nov 2009 00:07:42 GMT alf5071h http://groups.yahoo.com/group/crm-devel/message/10810 http://groups.yahoo.com/group/crm-devel/message/10810 Gary, - "does he (Babbitt) have a point?" Two issues ? professionalism, which I relate to `airmanship'; and `common-sense-rules' which is less easy to Thu, 05 Nov 2009 20:13:20 GMT Alberto Cleiman http://groups.yahoo.com/group/crm-devel/message/10809 http://groups.yahoo.com/group/crm-devel/message/10809 Hi Fellows: I will not qualify what was said by the mentioned gentlemen in high heel shoes (it is an idiomatic expression here that means the person feels that Thu, 05 Nov 2009 18:34:40 GMT DelexNKT http://groups.yahoo.com/group/crm-devel/message/10808 http://groups.yahoo.com/group/crm-devel/message/10808 As I have said many times....common sense is not so common. Jeff ... From: Gary Hook To: crm-devel@yahoogroups.com Sent: Thursday, November 05, 2009 11:54 AM Thu, 05 Nov 2009 17:27:01 GMT Gary Hook http://groups.yahoo.com/group/crm-devel/message/10807 http://groups.yahoo.com/group/crm-devel/message/10807 Indeed a very broad brush painting much of the industry in a negative light coming from the mouth of the Regulator. The one factor that instills confidence is Thu, 05 Nov 2009 17:18:32 GMT Gary Hook http://groups.yahoo.com/group/crm-devel/message/10806 http://groups.yahoo.com/group/crm-devel/message/10806 Ah yes, the ubiquitous production versus protection battle. Give me training, give it cheap, don't confuse efficacy with ticking the box. etc etc. Amazing Thu, 05 Nov 2009 16:39:59 GMT DelexNKT http://groups.yahoo.com/group/crm-devel/message/10805 http://groups.yahoo.com/group/crm-devel/message/10805 Just an interesting two paragraphs from a story I just read: "Federal Aviation Administration Administrator Randy Babbitt said Wednesday that the Northwest Thu, 05 Nov 2009 11:18:36 GMT Keith Fryer http://groups.yahoo.com/group/crm-devel/message/10804 http://groups.yahoo.com/group/crm-devel/message/10804 Gary I have to hold my hands up here and confess this is not an area we treat with as much respect as it deserves. If we're looking at the our CRMI course, Thu, 05 Nov 2009 00:56:33 GMT Gary Hook http://groups.yahoo.com/group/crm-devel/message/10803 http://groups.yahoo.com/group/crm-devel/message/10803 Keith What about validation of the material? Most training 'systems' do a reasonable job of evaluation but too often the real metric of effectiveness, Thu, 05 Nov 2009 00:33:27 GMT Keith Fryer http://groups.yahoo.com/group/crm-devel/message/10802 http://groups.yahoo.com/group/crm-devel/message/10802 Well, if we were to get into that, we would need to take a wider view and look at, for example: a) attributes for potential facilitators b) method for Thu, 05 Nov 2009 00:04:32 GMT N MACLEOD http://groups.yahoo.com/group/crm-devel/message/10801 http://groups.yahoo.com/group/crm-devel/message/10801 Keith  Good points and we have a similar experience on the JAA CRM Instructor course. Would you suggest that maybe the EU-OPS regs do get close to the Wed, 04 Nov 2009 23:56:09 GMT Keith Fryer http://groups.yahoo.com/group/crm-devel/message/10800 http://groups.yahoo.com/group/crm-devel/message/10800 we experience a number of issues; acceptance requirements for the course include: a) basic instructional skills as the courses are not designed to deliver Wed, 04 Nov 2009 23:35:15 GMT N MACLEOD http://groups.yahoo.com/group/crm-devel/message/10799 http://groups.yahoo.com/group/crm-devel/message/10799 thats: e) change jobs read the exam paper ... Keith,  are you still finding that most CRM instructors coming through your courses still don't understand CRM?