fpusergroup at Yahoo! Groups

Alternatives to FP FCR?

Martin, Evans — Tue, 10 Nov 2009 02:36:58 GMT

My client wants to avoid allowing agents to set a ticket to CLOSED status. Instead, they want all tickets to go, first, to RESOLVED status. There are two

Re: Rules for making a field mandatory only under certain circumstan

Hazlett, Shane — Mon, 09 Nov 2009 21:16:12 GMT

Although this is true, if you try and submit an incident via email they will be mandatory. Numara has determined that this is a defect and they are working on

Re: Rules for making a field mandatory only under certain circumstan

Cholish, Don — Mon, 09 Nov 2009 20:54:51 GMT

You could make the fields mandatory and make them part of a popup dependency. This way they will only be mandatory once the choice of "Name Change" is

Re: Fp9 Exchange07 issues

Jack — Mon, 09 Nov 2009 20:35:49 GMT

Have you verified that the fooprints server can connect successfully via imap? That is the error that is being logged. You might try a manual imap connection

Re: Rules for making a field mandatory only under certain circumstan

Adam Wilkinson — Mon, 09 Nov 2009 20:28:12 GMT

You may be able to do this with JavaScript in field headers. Unfortunately I don't know the specifics of accomplishing this. --On Monday, November 9, 2009 7:58

Rules for making a field mandatory only under certain circumstances

jason.boydvt — Mon, 09 Nov 2009 19:59:19 GMT

I was wondering if anyone has found a way of doing this: we would like to make a field mandatory but only under certain circumstances: we have fields for "new

Re: Gathering and Parsing Info from Customers when using the Quick T

Johan — Mon, 09 Nov 2009 15:55:00 GMT

Since it's for end-users, you might want to look at using Web services and create separate pages for each of the various tickets. Another option would be to us

Grouping Subtasks by Master Ticket in grid display (using FP 903)

xydom — Mon, 09 Nov 2009 15:42:02 GMT

Is this possible? Further on from that we would like to see the subtask sequence number displayed wheh the Master Ticket group is expanded. Another way of

Gathering and Parsing Info from Customers when using the Quick Ticke

hillary_rosenfeld — Mon, 09 Nov 2009 15:34:07 GMT

We are configuring our first FP implementation and we are interested in gathering customer information when they are using quick tickets. We have a bunch

Fp9 Exchange07 issues

pjtrptpjt — Mon, 09 Nov 2009 14:33:27 GMT

Good Morning, we are experiencing issues with email and Fp9, it fails with the following errors. It had been set up using servername, and it worked for exactly

Re: Reports Issue

Gregory Tucker — Sat, 07 Nov 2009 21:54:19 GMT

In the short-term, can't you name the report something meaningful like "Closed Last Week" or "Created Last Month"? Greg

Re: Finding the URL for a project

caracaldad — Fri, 06 Nov 2009 19:20:13 GMT

Oh yea I guess mentioning the version I'm on would have been a good idea! We're on 8.1.1. So thanks for your feedback, but things don't quite

Reports Issue

silver.fox11 — Fri, 06 Nov 2009 18:03:05 GMT

Does anyone know why you can not print date ranges in the header of custom reports like the ones that show up in the canned reports? For us this would be very

Re: Help with Web API Query

Todd Golay — Fri, 06 Nov 2009 17:19:00 GMT

Sorry for the slow response. * How fast does the SQL query run from the FP server? 3 Seconds * How fast does a saved search using the same criteria run? 8

Re: Want to get rid of This Issue was moved from in email notifi

Adam Wilkinson — Fri, 06 Nov 2009 16:53:39 GMT

There isn't a configuration option for this, so you would need to modify footprints/cgi/SUBS/crossProjectCopy.pl to accomplish what you desire. Look for the

fpusergroup at Yahoo! Groups

Alternatives to FP FCR?

Re: Rules for making a field mandatory only under certain circumstan

Re: Rules for making a field mandatory only under certain circumstan

Re: Fp9 Exchange07 issues

Re: Rules for making a field mandatory only under certain circumstan

Rules for making a field mandatory only under certain circumstances

Re: Gathering and Parsing Info from Customers when using the Quick T

Grouping Subtasks by Master Ticket in grid display (using FP 903)

Gathering and Parsing Info from Customers when using the Quick Ticke

Fp9 Exchange07 issues

Re: Reports Issue

Re: Finding the URL for a project

Reports Issue

Re: Help with Web API Query

Re: Want to get rid of **This Issue was moved from** in email notifi

Re: Want to get rid of This Issue was moved from in email notifi