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Re: How to remove "Browse Knowledge-Paks" button in FP 9.5 [1 Attach

Gregory Tucker — Sat, 21 Nov 2009 03:44:44 GMT

That option should be in Administration -> Workspace -> Workspace Options, in the Add-on Modules tab. Greg Michael wrote: How can I remove the "Browse

Re: Displaying Reports on Large Monitors in your Help or Service Des

Marc Clasby — Fri, 20 Nov 2009 23:41:05 GMT

I am interested, always seem to have issues displaying in large enough font when when have CAB review process On Fri, Nov 20, 2009 at 12:01 PM, officerhandsome

Re: Displaying Reports on Large Monitors in your Help or Service Des

Michael — Fri, 20 Nov 2009 21:18:24 GMT

Yes please. ________________________________ From: officerhandsome To: fpusergroup@yahoogroups.com Sent: Fri, November 20, 2009

How to remove "Browse Knowledge-Paks" button in FP 9.5

Michael — Fri, 20 Nov 2009 21:15:43 GMT

How can I remove the "Browse Knowledge-Paks" button in the "Customer Portal." This is on version 9.5.1 of Footprints. How can I remove the "Browse

Re: Displaying Reports on Large Monitors in your Help or Service Des

tmcconnell@... — Fri, 20 Nov 2009 18:17:20 GMT

That would be great! Thank you! Tina McConnell Manager of User Services County of Ottawa / IT tmcconnell@... 616-738-4835 Confidentiality notice:

Re: Displaying Reports on Large Monitors in your Help or Service Des

Bill Scott — Fri, 20 Nov 2009 18:06:06 GMT

Yes! That would be awesome! Bill Scott BB Team Lead IT Support Alkermes 937 302 6036 ________________________________ From: fpusergroup@yahoogroups.com To:

Re: Displaying Reports on Large Monitors in your Help or Service Des

Hazlett, Shane — Fri, 20 Nov 2009 17:19:07 GMT

Yes please!!! We were thinking about doing the same thing but were wondering if there was an easy way to do it. Shane Hazlett Microcomputer/LAN Administrator

Displaying Reports on Large Monitors in your Help or Service Desk ar

officerhandsome — Fri, 20 Nov 2009 17:02:32 GMT

I have a nice design/process for how to get up to date reports from FP to display on large format monitors. The process is easy but a bit lengthy so if anyone

Re: Is it possible to autoassign agents based on contact information

Martin, Evans — Thu, 19 Nov 2009 22:54:03 GMT

Awesome! Glad it worked for you. ... Evans L. Martin, PMP Sr. Implementation Consultant Numara Software, Inc. (615) 533-0197 Evans.Martin@...

Re: Is it possible to autoassign agents based on contact information

H Arvesen — Thu, 19 Nov 2009 22:43:26 GMT

Works like a charm. Thanks so much. ... From: Martin, Evans Subject: RE: [fpusergroup] Is it possible to autoassign agents

Escalations stopped working in one project

iptvtech10 — Thu, 19 Nov 2009 21:13:04 GMT

Escalations have stopped working in our main project they work in all the others. I received this error in the log. An error occurred during Escalation

Re: Remove Instant talk From Customer Self Service

Adam Wilkinson — Thu, 19 Nov 2009 18:44:35 GMT

Chad, I believe that if you set the "Allow customers to initiate an Instant Talk? session with agents" role property to Disabled for your customer roles (under

Re: Creating Global Issue Creates 2 tickets

Johan — Thu, 19 Nov 2009 09:20:42 GMT

I don't think it's possible to have a Global 'Issue' without a Global 'Link' as well. There needs to be at least a Global Link to validate having a Global

Re: Unable to find Submitter Supervisor's email - no approval email

billfarm1 — Thu, 19 Nov 2009 04:27:51 GMT

I found my answer and will share! We are using an address book from a SQL link to an Oracle view. The supervisor was an attribute of each person in the

Re: Is it possible to autoassign agents based on contact information

Martin, Evans — Thu, 19 Nov 2009 02:39:47 GMT

Create an instant escalation rule that fires on issue creation. On the 'issue criteria' tab, enter the location to associate to this escalation in the field