onlinefacilitation at Yahoo! Groups

Re: Calming Heated Threads

Cornejo Castro, Miguel — Thu, 03 Jul 2008 08:42:02 GMT

Good idea. I'd also like to ask the different authors for permission to reproduce the thread on my blog, if I find the time. If anybody objects, please let me

kids safety online - a couple articles

Jennifer Puckett — Wed, 02 Jul 2008 19:47:14 GMT

Just sending these along... LOS ANGELES TIMES July 2, 2008 Front Page, Business Consumer Confidential * Social networking site divulges child's personal data *

Re: Calming Heated Threads

Nancy White — Wed, 02 Jul 2008 16:54:26 GMT

There has been great discussions in this thread. Katherine, do you think when it finally wraps up, you would be willing to summarize the thread and then post

Re: Calming Heated Threads

Cornejo Castro, Miguel — Wed, 02 Jul 2008 07:08:18 GMT

I sort of agree with Cortney. But... When we close a thread, we always leave a clean explanatory message in public. People have a right to know... and if they

Re: Calming Heated Threads

Cortney Sellers — Tue, 01 Jul 2008 19:56:14 GMT

No. You can't do that for privacy sake. You can discuss actions with the affected parties only. Cortney From: onlinefacilitation@yahoogroups.com

Re: Calming Heated Threads

Katherine Kornas — Tue, 01 Jul 2008 19:12:23 GMT

All, Thanks so much for these great suggestions! For those of you who have the ability to suspend posting-either on the member level or the thread level-do you

Needed: Moderators for International Communities

stevo4747 — Sat, 28 Jun 2008 07:13:55 GMT

Wanted: Moderators for Online Communities Fluent in English and Traditional Chinese/Italian/Dutch/Russian/Polish/Brasilian Portuguese/Korean Mzinga, the leader

Events, workshops, conferences, books and conversations in CPsquare

John D. Smith — Sat, 28 Jun 2008 00:28:55 GMT

Upcoming events in CPsquare: CPsquare book club: We'll be reading selected chapters from Communities of Practice:

Re: Calming Heated Threads

Scott Allen — Fri, 27 Jun 2008 20:34:13 GMT

Some great advice so far. Allow me to toss in a couple more: I've found a rew concepts really helpful in educating communities in a constructive way to prevent

Re: Calming Heated Threads

Cornejo Castro, Miguel — Fri, 27 Jun 2008 17:39:56 GMT

Hi, I agree with David. "Soft" options are basic. I think most of the usual tried-and-true methods have been mentioned already. Here's our tack (which won't

Re: Calming Heated Threads

David Flores — Fri, 27 Jun 2008 15:58:35 GMT

This is a difficult situation. I've found that there tend to be people who just wait for these discussions so that they can spew and stir the pot. My

Re: Calming Heated Threads

Zbigniew Lukasiak — Fri, 27 Jun 2008 06:59:00 GMT

Hi, This is an idea that I've already posted here some time ago - unfortunately I had no opportunity to test it. But in general it is an explication, a

Re: Calming Heated Threads

stanford@... — Thu, 26 Jun 2008 19:47:13 GMT

Katherine hi, Sounds like a tough scene. Jumping in as a moderator is hard to do in a heated moment. It might help if the group were, in a quiet moment, to

Re: Calming Heated Threads

Peter Kaminski — Thu, 26 Jun 2008 19:28:51 GMT

... I'll second Cortney's advice to be part of the community, not just a drive-by TOS enforcer. Don't be afraid to use the back-channel (direct email or IM,

Re: Calming Heated Threads

Jennifer Puckett — Thu, 26 Jun 2008 18:59:46 GMT

cortney has some great suggestions! The only thing i would add is that, each community responds to different methods of calming heated situations. Know your