http://groups.yahoo.com/group/servicedesign/ Service Design Wed, 10 Sep 2008 02:47:32 GMT bailey.benjamin32 http://groups.yahoo.com/group/servicedesign/message/32 http://groups.yahoo.com/group/servicedesign/message/32 As the business war on the air is hotting up with so many low-budget airlines dominating the sky, the passengers can now enjoy the best deals. The webguide - Tue, 01 Apr 2008 07:11:59 GMT Gerard Tocquer http://groups.yahoo.com/group/servicedesign/message/31 http://groups.yahoo.com/group/servicedesign/message/31 Dear Arne Would be interested to join your group Best regards Gerard ... Dr Gerard Tocquer Program Chair of General Management College of Management Mahidol Tue, 01 Apr 2008 06:52:37 GMT Arne van Oosterom http://groups.yahoo.com/group/servicedesign/message/30 http://groups.yahoo.com/group/servicedesign/message/30 I started an International Service Design Network on LinkedIn. It's just a few days ago but already the network has 33 members from all over the globe Mon, 31 Mar 2008 00:02:41 GMT Jeff Howard http://groups.yahoo.com/group/servicedesign/message/29 http://groups.yahoo.com/group/servicedesign/message/29 Marc Fonteijn from 31Volts is running an experiment to compile elevator pitches for service design. It?s called One Line of Service Design. He?s not really Thu, 28 Feb 2008 08:08:09 GMT chitraarun95 http://groups.yahoo.com/group/servicedesign/message/28 http://groups.yahoo.com/group/servicedesign/message/28 Looking for a cheap used laptop? Visit the website to get a sleek and trendy laptop for you at throw away prices: http://cheaplaptops.bigbargains.info Thu, 28 Feb 2008 05:50:08 GMT Jack Moffett http://groups.yahoo.com/group/servicedesign/message/27 http://groups.yahoo.com/group/servicedesign/message/27 Peter Merholz made an interesting post on Adaptive Path's blog about Starbucks and service design. Wed, 20 Feb 2008 09:47:29 GMT Gerard Tocquer http://groups.yahoo.com/group/servicedesign/message/26 http://groups.yahoo.com/group/servicedesign/message/26 Dear Jeff Thank you very much for your email. Unfortunatly it 'is too short notice. I teach a service design course in Thailand and would have been happy to Wed, 20 Feb 2008 00:38:46 GMT Harlan Weber http://groups.yahoo.com/group/servicedesign/message/25 http://groups.yahoo.com/group/servicedesign/message/25 Wow super-cool! Thanks Jeff! ... -- Harlan Weber Designer | Researcher http://www.hjweber.net Wow super-cool! Thanks Jeff! On Feb 19, 2008 6:27 PM, Jeff Howard Tue, 19 Feb 2008 23:26:35 GMT Jeff Howard http://groups.yahoo.com/group/servicedesign/message/24 http://groups.yahoo.com/group/servicedesign/message/24 The Copenhagen Institute of Interaction Design is holding a Service Design Symposium on March 6th and 7th, 2008. Scheduled speakers include Bill Moggridge from Sun, 03 Feb 2008 18:54:31 GMT Jeff Howard http://groups.yahoo.com/group/servicedesign/message/23 http://groups.yahoo.com/group/servicedesign/message/23 The organizers of the Emergence conference at Carnegie Mellon University have posted MP3s from last year's proceedings. They don't have all of them, but the Thu, 24 Jan 2008 03:50:13 GMT Jack Moffett http://groups.yahoo.com/group/servicedesign/message/22 http://groups.yahoo.com/group/servicedesign/message/22 I haven't listened to it yet, but Adaptive Path has posted Peter Merholz's 40 minute conversation with Scott Griffith, the CEO of Zipcar. The excerpt they Tue, 20 Nov 2007 00:24:48 GMT nihaofarwest http://groups.yahoo.com/group/servicedesign/message/21 http://groups.yahoo.com/group/servicedesign/message/21 Loving this little jab slipped into a blog post about amazon's new device/service. "With the launch of the Kindle, I have little desire here to add to Sat, 17 Nov 2007 18:47:56 GMT Jeff Howard http://groups.yahoo.com/group/servicedesign/message/20 http://groups.yahoo.com/group/servicedesign/message/20 The design council website has some great podcasts (and transcripts) from the InterSections 07 conference: Wed, 31 Oct 2007 21:43:14 GMT Rob Tannen http://groups.yahoo.com/group/servicedesign/message/19 http://groups.yahoo.com/group/servicedesign/message/19 Yes, we think so too (about the icon, that is). Rob Tannen, PhD Director of Research Bresslergroup ________________________________ From: Wed, 31 Oct 2007 21:30:06 GMT Jeff Howard http://groups.yahoo.com/group/servicedesign/message/18 http://groups.yahoo.com/group/servicedesign/message/18 Thanks for the link. I'm not sure I agree that guidance, comfort and sensation are the three key characteristics of service design, but I think that your