http://tech.groups.yahoo.com/group/vuids/ Voice User Interface Designers Fri, 06 Nov 2009 15:19:41 GMT philshinn http://tech.groups.yahoo.com/group/vuids/message/2526 http://tech.groups.yahoo.com/group/vuids/message/2526 http://sites.google.com/site/ivrdesigngroup/vuid-toolkit The Voice User Interface Designers Toolkit is an open-source project that includes custom Visio Fri, 06 Nov 2009 15:07:51 GMT Tim R http://tech.groups.yahoo.com/group/vuids/message/2525 http://tech.groups.yahoo.com/group/vuids/message/2525 Many thanks for all your inputs. While my initial target is North America, you just know the product managers will flip on this just as soon as there is a hint Fri, 06 Nov 2009 15:07:46 GMT Tim R http://tech.groups.yahoo.com/group/vuids/message/2524 http://tech.groups.yahoo.com/group/vuids/message/2524 We've been using Balsamiq (www.balsamiq.com) to create wireframes for GUI design exploration and wondered if anything exists for voice interface exploration. Thu, 05 Nov 2009 00:40:15 GMT Todd Chapin http://tech.groups.yahoo.com/group/vuids/message/2523 http://tech.groups.yahoo.com/group/vuids/message/2523 Voice User Interface Designer at Nuance in Sunneyvale, CA http://jobview.monster.com/GetJob.aspx?JobID=84358931&from=indeed Mon, 02 Nov 2009 21:40:04 GMT kevinbrown.rm http://tech.groups.yahoo.com/group/vuids/message/2522 http://tech.groups.yahoo.com/group/vuids/message/2522 Sarah, Note that Tim asked for International standards, while ANSI is purely a US focused standards group. The unfortunate and quick answer to Tim's question Fri, 30 Oct 2009 23:21:31 GMT Sarah Wayland http://tech.groups.yahoo.com/group/vuids/message/2521 http://tech.groups.yahoo.com/group/vuids/message/2521 I just attended the Human Factors and Ergonomics Society's (HFES) annual meeting, and learned that there is an ANSI/HFES standard (#200), that includes a Fri, 30 Oct 2009 17:03:41 GMT Phillip Hunter http://tech.groups.yahoo.com/group/vuids/message/2520 http://tech.groups.yahoo.com/group/vuids/message/2520 To the extent that callers, and nearly any participant in a conversation, know the difference between not answering a question and attempting to answer, then Fri, 30 Oct 2009 16:31:44 GMT Phillip Hunter http://tech.groups.yahoo.com/group/vuids/message/2519 http://tech.groups.yahoo.com/group/vuids/message/2519 Tim, "Standard" here can only mean "what application creators want to agree to". Which is irrelevant, as you allude to about the ISO spec, because what is Fri, 30 Oct 2009 16:22:13 GMT Mark http://tech.groups.yahoo.com/group/vuids/message/2518 http://tech.groups.yahoo.com/group/vuids/message/2518 I did not know that skip, back, faster, and slower were "standard" functions for IVR apps:) That being said, 0 is an obvious universal, although some what I Thu, 29 Oct 2009 19:09:59 GMT Tim R http://tech.groups.yahoo.com/group/vuids/message/2517 http://tech.groups.yahoo.com/group/vuids/message/2517 Hi, Does anyone know of international standards on mapping of phone keypad to standard functions for IVR applications (ex. skip, back, faster, slower, yes, no, Thu, 29 Oct 2009 14:38:45 GMT Mark http://tech.groups.yahoo.com/group/vuids/message/2516 http://tech.groups.yahoo.com/group/vuids/message/2516 Yup, I'm with ya on all of the above. And she ain't no noob that's for sure. She's one person that's on the top of my list for individual consulting gigs :) Thu, 29 Oct 2009 02:30:02 GMT Bruce Papazian http://tech.groups.yahoo.com/group/vuids/message/2515 http://tech.groups.yahoo.com/group/vuids/message/2515 Please forgive me if my suggestions sound silly. I haven't been able to followed this thread very well in terms of how meaningful and realistic the dialog is Thu, 29 Oct 2009 00:52:43 GMT Peter Nann http://tech.groups.yahoo.com/group/vuids/message/2514 http://tech.groups.yahoo.com/group/vuids/message/2514 Another couple of ideas: Ask the caller a question for which there is more than one answer! Eg: * Please say the name of the school you went to. * What street Thu, 29 Oct 2009 00:34:01 GMT Peter Nann http://tech.groups.yahoo.com/group/vuids/message/2513 http://tech.groups.yahoo.com/group/vuids/message/2513 Sorry, my comment wasn't meant to sound as 'targeted' as it may have sounded. It was just meant to be a comment to Susan. It's just that Susan is no noob and I Wed, 28 Oct 2009 19:39:55 GMT Matt Prather http://tech.groups.yahoo.com/group/vuids/message/2512 http://tech.groups.yahoo.com/group/vuids/message/2512 Which brings up another closely related point: I'm assuming that it's somehow important in this research/testing to distinguish between NoMatch and NoInput