http://tech.groups.yahoo.com/group/vuids/ Voice User Interface Designers Fri, 03 Jul 2009 06:17:43 GMT Peter Nann http://tech.groups.yahoo.com/group/vuids/message/2350 http://tech.groups.yahoo.com/group/vuids/message/2350 We'll agree to differ on our views here. I would be perfectly happy for my voice-mail transcriber to fail dismally on passages from Ulysses, and I expect Fri, 03 Jul 2009 05:32:44 GMT Phillip Hunter http://tech.groups.yahoo.com/group/vuids/message/2349 http://tech.groups.yahoo.com/group/vuids/message/2349 Peter, Your arguments make little sense. For the record, I know exactly how SLMs operate, having worked side-by-side with some of the best speech scientists in Fri, 03 Jul 2009 04:27:57 GMT Peter Nann http://tech.groups.yahoo.com/group/vuids/message/2348 http://tech.groups.yahoo.com/group/vuids/message/2348 I know! Thus my surprise. I'm not "pro bad systems", but I am very much against "bad testing". I know you love to turn people's arguments back on themselves, Fri, 03 Jul 2009 02:48:07 GMT Phillip Hunter http://tech.groups.yahoo.com/group/vuids/message/2347 http://tech.groups.yahoo.com/group/vuids/message/2347 That is one of the funniest things anyone has declared to/about me in a long time. Never mind, Peter. You go on standing up for those systems. They need all Fri, 03 Jul 2009 01:47:05 GMT Peter Nann http://tech.groups.yahoo.com/group/vuids/message/2346 http://tech.groups.yahoo.com/group/vuids/message/2346 P.S. When you say "but I see it as managing errors rather than reducing them" - I see it as the opposite. An SLM's main aim is to reduce the absolute error Fri, 03 Jul 2009 01:09:38 GMT Peter Nann http://tech.groups.yahoo.com/group/vuids/message/2345 http://tech.groups.yahoo.com/group/vuids/message/2345 "made complete sense" is completely irrelevant. The "design parameters" are simple - It's designed to work on real voice-mails. These tests were not real Thu, 02 Jul 2009 23:59:43 GMT Peter Nann http://tech.groups.yahoo.com/group/vuids/message/2344 http://tech.groups.yahoo.com/group/vuids/message/2344 Everything you say is true. Like I said, you have to consider what you are trying to do, and it is critical to consider how important it is to you to be able Thu, 02 Jul 2009 17:21:11 GMT Bruce Papazian http://tech.groups.yahoo.com/group/vuids/message/2343 http://tech.groups.yahoo.com/group/vuids/message/2343 ... Hi Peter, This may be true, I'll have to take your word for it, but I would certainly agree that these techniques can lead to a greater percentage of calls Thu, 02 Jul 2009 15:24:07 GMT Phillip Hunter http://tech.groups.yahoo.com/group/vuids/message/2342 http://tech.groups.yahoo.com/group/vuids/message/2342 PN, You're right that I should have included the "owner" of the voice mailbox. So, my question corrected: "How would someone receiving or leaving a voice-mail Thu, 02 Jul 2009 11:31:49 GMT Peter Nann http://tech.groups.yahoo.com/group/vuids/message/2341 http://tech.groups.yahoo.com/group/vuids/message/2341 The "leaver" of the message is not the user here. I place no assumption of anything on them. The person who signed up to get their received voice messages Thu, 02 Jul 2009 11:15:03 GMT Peter Leppik http://tech.groups.yahoo.com/group/vuids/message/2340 http://tech.groups.yahoo.com/group/vuids/message/2340 Phil: The expectation is no less valid, but the use case is far less common. We're talking about inherently buggy software, not has-to-work-every- time jumbo Thu, 02 Jul 2009 03:17:17 GMT Phillip Hunter http://tech.groups.yahoo.com/group/vuids/message/2339 http://tech.groups.yahoo.com/group/vuids/message/2339 Couldn't disagree with you more. Your analogy is completely off. How would someone leaving a voice-mail have the remotest idea of the "design parameters" of a Thu, 02 Jul 2009 02:46:58 GMT Peter Nann http://tech.groups.yahoo.com/group/vuids/message/2338 http://tech.groups.yahoo.com/group/vuids/message/2338 Guilty. I didn't take much notice of that part. My bad. I still get the feeling the article, and most people who responded, expected it to work on that stuff. Thu, 02 Jul 2009 02:14:46 GMT Phillip Hunter http://tech.groups.yahoo.com/group/vuids/message/2337 http://tech.groups.yahoo.com/group/vuids/message/2337 PN, Maybe there was a text reco problem on your end. ;-) The second paragraph pretty much puts the entire article into the proper light. "The aim here was not Wed, 01 Jul 2009 23:42:49 GMT Peter Nann http://tech.groups.yahoo.com/group/vuids/message/2336 http://tech.groups.yahoo.com/group/vuids/message/2336 This is another example of real data vs fake data... The majority of VoiceMail messages are much more mundane and predictable than the fabricated ones here...